I ship to Israel and most countries worldwide.

Shipping is free on all orders within Israel.

If you're local to Tel Aviv, you can collect your order from my Allenby Studio, just 5 minutes from Shuk HaCarmel. I also welcome visitors who would like to shop in person. Please note that available stock may vary in the studio, so if you're looking for a specific colour or item, I recommend placing your order in advance and selecting collection.

For studio collection or in-person purchases, you can use the code ALLENBY for a discount. If this code is used on an order that is not collected from the studio, I will contact you to arrange payment of the remaining balance.

 

Processing Time

All orders are made to order and processed within 7 business days (excluding weekends and public holidays) following order confirmation. During busy periods, processing times may be slightly longer.

 

Order Tracking
Once your order has been dispatched, I will email you a tracking number so you can follow your parcel's journey and check its delivery status at any time.

 

International Shipping

Delivery times vary depending on the destination and local customs processes. Most international orders arrive within approximately 7 business days of dispatch.

Please note that delivery estimates are provided as a guide only and may be affected by circumstances beyond my control, including customs delays, weather conditions, or carrier disruptions.

 

Shipping Costs & Duties

Shipping is free on all orders within Israel.

For international orders, customs duties, taxes, tariffs, or import fees may apply depending on your country's regulations. These costs are the responsibility of the customer and are not included in the purchase price. In some countries, charges may be payable upon delivery or after delivery has taken place.

 

Incorrect Shipping Information

Please check that your shipping details are correct before completing your order. I cannot accept responsibility for delays, failed deliveries, or lost packages resulting from incorrect or incomplete address information.

 

Returns & Exchanges

As each item is made to order, I do not offer refunds unless an item is faulty. Exchanges may be available in person.

To request a return, please contact me with your order number and the reason for your request. If your return is approved, I will provide instructions for returning the item.

Unless an item is faulty or sent in error, customers are responsible for return shipping costs. I recommend using a tracked shipping service, as I cannot guarantee receipt of returned items.

 

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact me within 48 hours of delivery and include photographs together with your order details.

 

Contact

If you have any questions about shipping, returns, or your order, please contact me and I'll be happy to help.